Nominated by David Shaw | Chief Executive Officer, Administrator

I am nominating Olivia Camp for the value of Accountability due to her extraordinary efforts to support Nor-Lea’s efforts to recruit providers.  She is required to book travel and develop a standard itinerary with the events that will take place on the visit.  In addition to her requirements, she has done extraordinary things to ensure a good visit and to set us up for success in our interviews. On top of these requirements, these are the actions that Olivia has added to best accommodate each candidate as well as introduce the culture of Nor-Lea:
- She asks for their favorite snacks/drinks. This is to add their favorite snacks to their gift bag for them to receive upon arrival.
- She asks for their dietary restrictions so that their interview lunch accommodates their dietary preferences, and we avoid embarrassment when a interviewee is vegetarian.
- A gift bag is made and delivered to their hotel room before their arrival. This includes a binder with Nor-Lea provider information, a couple gifts, and their favorite snacks. The gift bag also has a printed-out itinerary for them to review before their interview begins the next morning. This has been mentioned by many interviewees as a delight and gives them a view into our culture.
Below are some examples where Olivia has gone above and beyond for individual candidates to elevate special circumstances or issues with travel for candidates. 

Candidate #1:
A few days before her arrival time, she emailed Olivia with concerns about weather affecting her flight and requested changes be made to her travels because of this. She also requested for her travels to accommodate her sister’s travels to Lovington. She wanted her flight to land around the same time as her sister’s. She also asked to add her sister’s name to her hotel room. She also requested that a checked bag be purchased for her flight. All these requests were met and added to her travels.

Candidate #2:
There were no cars available at the time of the candidate’s arrival at 1:30 PM. Because of this, arrangements were made for Nor-Lea’s shuttle service to pick him up and deliver him to his hotel. Once the car rental company had a vehicle ready, Olivia’s husband drove her to Hobbs to pick up his rental vehicle and drive it back to the candidate. The keys were delivered to his hotel room around 9 PM and she stayed and talked with him for about 15-20 minutes.

Candidate #3:
Hotel accommodations were made for candidate in Hobbs and a suite with a pull-out couch was reserved for her and her family. Instead of a gift bag, Olivia made a gift basket and shopped for her family’s favorite snacks. In the basket, gifts were also included for her children. Tickets to The Core were also provided, as well as a printout with instructions on how to access The Core. When delivering their gift basket to their hotel in Hobbs, the hotel informed Olivia that their suite would not be available for them. Olivia stayed and pressed them until she spoke with their hotel manager and was able to get them the room that was promised.

Candidate #4:
I was unavailable to take Deborah and her husband to the elementary school for a tour, so Olivia took them and completed the hand off for the tour.

Candidate #5:
Paula flew in from Switzerland for her interview. International travel accommodations were researched and coordinated for her. Once she arrived in the States, she was on her last layover in Denver. The flight was continually being delayed and eventually cancelled. She called Olivia and was upset because her flight was cancelled, and she was extremely tired from the almost 20 hours of traveling she had done that day. Olivia quickly set up hotel reservations for her in Denver and found a shuttle for her to get there. Olivia called her and explained how to find the shuttle in the airport because she was lost in the airport. After she arrived at her hotel, Olivia came up to the hospital and changed all her Lovington reservations to the next day when she would arrive. Olivia also rearranged her itinerary and informed all the necessary people of the changes. Overall, it took about three hours of work in the evening to rearrange, reschedule, and redo her travels.

Candidate #6:
Candidate’s travels were changed to arrive to Lubbock, either by request or because of travel issues. His travels were completely rebooked and sent over to him. The Nor-Lea shuttle service picked him up in Lubbock and brought him to the hospital. Olivia waited at the rental company for about an hour and picked up his rental car and delivered it to the hospital for after his interview.  

Candidate #7
Olivia reached out to candidate in August to coordinate her travels to Lovington for her interview. Her first request was to change her interview date. Her second request was to drive her own vehicle, and she asked to be reimbursed gas and milage, but gave two different locations that she would be driving from. These locations were ten hours apart. I asked her for the address she would be driving from, and the address provided was a highway on the mountains. It was not a real address. She then called me and asked what “cheap” restaurants there were in Lovington and informed me that she “didn’t get paid well” at her current job. So Olivia informed her of the restaurants in Lovington that she could go to. Olivia booked her a hotel room and sent her the confirmations. While I was out of town, I received another email from her requesting to pay for her service dog fee that the hotel would charge. Mr. Shaw then instructed me to cancel the interview.

Candidate #8
The candidate flew in on Labor Day so there was no car rental companies open in Hobbs when he arrived. Because of this, Olivia scheduled transportation for him through a vendor in Hobbs. He messaged Olivia on Labor Day and let me know that he changed his flights, when it wasn’t necessary. Because he changed his flight, it caused him to arrive to Hobbs later than planned and Olivia had to rearrange his transportation reservation. The next morning, Olivia waited a while at the rental company and picked up his vehicle and delivered it to him in Lovington.

Candidate #9:
Candidate’s flight was scheduled to land in Hobbs the night before her interview. She missed her flight and took a private flight with someone she met at the airport and that person drove her from Albuquerque to Lovington. Because she didn’t land in Hobbs, she did not pick up her rental car. Olivia picked up her rental car for her and waited about an hour for it to be ready. After her car was dropped off at her hotel, I picked her up at the hotel and drove Olivia to my car at the hospital.

Click here for a list of previous award winners